Home›Solutions›Product›Product analytics
Product

How the market took it

Sena measures who bought, who left, and for what in every market.

  • 190+ countries
  • 5M+ consumer network
  • 250+ integrations
The problem

Where the read ends

Product analytics measures how a product performs and routes the numbers to the team building it. Three patterns leave the market half of that question open.

01

Measured inside the product

EVERYONE WHO ARRIVED FUNNEL RETAINED CHOSE A RIVAL ZERO EVENTS THE DECISION DEPENDS ON THE RIGHT-HAND BOX EVERYONE BUYING THE CATEGORY BOUGHT LEFT RIVAL THE POPULATION THE PRODUCT COMPETES FOR

Events, funnels, sessions, and retention curves all require someone to have opened the product. The population is everyone who arrived, and the product decision depends on everyone who did something else.

  • The buyer who chose a rival generates zero events.
  • Retention describes the people who stayed.
02

The reason sits apart

DROP-OFF CAUSE? THE ALTERNATIVE STAYS GENERAL MOVED TO THE REASON A DROP BECOMES AN EXPLANATION

An event stream records what happened and the order it happened in. Why a person left, and what they moved to, are facts held by that person.

  • A drop-off point is visible, and its cause is inferred.
  • The alternative they switched to stays general.
03

One number, every market

ONE FIGURE AVERAGED ACROSS EIGHT LOSING VOLUME READS LIKE GROWING SLOWLY EACH MARKET, AGAINST ITS CATEGORY A LOSING B HOLDING C GAINING SAME PRODUCT FIGURE, THREE ANSWERS

Adoption and retention report as totals, sometimes split by region. The attribute deciding purchase differs enough between markets to change which product wins there.

  • A global retention figure averages eight markets.
  • A market losing volume reads like a market growing slowly.
What Sena does for the read

Performance read in the market

Sena is the decision AI with access to real-world data. It records what buyers across the category took home, what they moved to, and the attribute they state decided it, so product performance reads against the market it sells into.

Uptake

Who bought it

Dated purchase covers the product and every rival inside the category boundary, per market.

  • Purchase and repeat, per market.
  • Read against the category alongside.
Switching

Who left, and for what

Buyers who moved away name the product they moved to and the reason.

  • The alternative they switched to.
  • The attribute that decided the move.
Presence

Where it sat

Captures record presence and facing for the product across outlets, dated to the day.

  • Presence per outlet, with a photograph.
  • The weeks it ran absent, dated.
The method

Product analytics

Product analytics measures how a product performs and feeds the measurement back into what gets built. The measurement splits into two halves that use entirely different evidence, and most platforms serve the first.

The term explained

Product analytics assembles what an organization knows about a product's performance into a picture it can act on: who takes it up, who stays, what they do with it, and what it earns. The two halves below answer separate questions, and a product decision usually needs both.

The in-product half

The in-product half covers everything after a person arrives, and it is where the established practice sits. These four are served by application analytics platforms, and they belong there.

Event capture

What people do inside the product, in the order they do it.

Funnels and activation

Where people progress and where they drop out.

Retention and cohorts

Who returns, over what period, grouped by when they arrived.

Feature adoption

Which parts of the product get used, and by whom.

The market half

The market half covers everything before a person arrives and everything after they leave, and it answers one question: how the product performed in the market it sells into. This half is what Sena observes, because a person buying the category can report what they took, what they left, and why.

Half 02 · 01

Uptake

Who bought it, per market, dated, against the category moving alongside.

Half 02 · 02

Switching

Who moved away, what they moved to, and the reason they gave.

Half 02 · 03

Presence

Which outlets carried it, and the weeks it ran absent.

Half 02 · 04

The deciding attribute

Which attribute buyers state settled the choice, ranked per market.

Four inputs behind the uptake

Four collected inputs build the market half, applied per market.

InputWhat it answers
ReceiptsWho bought the product and the rivals, dated, so uptake reads against the category.
Stated preferenceWhat a leaver moved to, and the attribute that settled it.
Store capturesWhich outlets carried the product on the day, and which had sold through.
Geo-verified photosThe outlet photographed as found, with the market and capture day recorded.

The team's own numbers form a separate row. Event streams, subscription records, sales data, and support history join through 250+ integrations, so the in-product half and the market half read together.

THE EVENT STREAM EVERYONE WHO ALREADY ARRIVED 01 · WHO CHOSE SOMETHING ELSE 02 · WHAT A LEAVER MOVED TO 03 · HOW THE CATEGORY MOVED 04 · WHICH ATTRIBUTE DECIDED IT
01

What the event stream omits

Four questions sit outside an event stream, and each one changes a product decision. Buyers who considered the product and chose something else generate zero events, and they are the growth. The stream records the exit, and the destination sits with the person.

Flat uptake in a growing category and flat uptake in a flat category argue differently. And the deciding attribute gets settled before the first event fires.

The limit

Sena reads the market half, and the in-product half is a separate measurement. Event capture, funnel and activation measurement, retention and cohort curves, feature adoption, and session replay belong to the application analytics platforms built for them. Sena installs zero code and captures zero events. Sena adds the observation those platforms leave open: who bought across the category, who left and for what, and which attribute decided it, per market. The two sit beside each other in a product review.

Direct from real consumers

Shared under explicit consent

Real people share what they buy and prefer, under explicit consent. Sena captures it directly at the source, so every figure traces back to where it came from whenever a number comes under question.

Real people, real consent Zero-party data straight from the source Traceable and verifiable
Sena for product analytics

Ask Sena the uptake

Consented purchase and stated preference arrive from category buyers, and every figure carries the market and the day.

4 sources · captures dated this cycle · Open the captures ↗ · figures in this exchange are illustrative
The baseThe category

Uptake against the category

Purchase for the product reads against how the category moved in the same market and weeks.

Same weeks, same market
The causeStated, not inferred

The leaver named

Buyers who moved away state what they moved to and why, so a drop becomes an explanation.

An explanation
SupplyOr demand

Presence beside performance

Captures record which outlets carried it, so availability separates from preference.

Two problems, told apart
How Sena reaches the answer

What the market read uses

An event stream reaches the people who already arrived

A performance figure carries weight only as far as the population behind it. Sena builds every figure on this page from real-world signal captured when the question needs it, from a receipt in the category through to the reason a buyer gives for leaving.

Consumer activity

Records dated purchase across the product and every rival in the category, so uptake reads against the market alongside.

Computer vision

Reads which outlets carried the product off images captured in real stores, dating presence and absence to the day.

Zero-party data

Signal arrives from the consumer network under explicit consent. What a leaver moved to comes from that leaver.

Connect your systems

Event streams, subscription records, sales data, and support history join over 250+ integrations, so both halves of the picture read together.

Trace every answer

Every figure holds its market and its capture date, so a performance claim opens back onto the receipt behind it.

From files to databases

Sena sets past performance exports, pricing records, and churn archives beside the market they came from, covering every period the product has sold in.

Who owns it

Who reads the uptake

Four teams read the same market half, and each one needs a different cut of it before they can act.

Product management

The roadmap. Needs the reason leavers gave, beside the in-product drop-off.

Product marketing

The claim. Needs the attribute deciding purchase in that market.

Growth and commercial

The number. Needs uptake read against the category moving alongside.

Data and analytics

The picture. Needs the market half to join the event stream.

By industry

Uptake across every industry

The same market half, read in whatever each category actually records at the till.

01

CPG and retail

Purchase and repeat per market, against the category, with outlet presence beside it.

02

Consumer tech

Which specification the market took up, and what leavers moved to.

03

Pharmacy and health

Which pack sizes moved at the counter, and the weeks each ran absent.

04

Telecom

Plan uptake against the category, and the handset lines buyers moved to.

The mechanism

Consumer uptake, three steps

One mechanism, applied per market and per category. Each step is documented, which is what carries a performance claim through a product review.

Step 01 · Record

Record

Real contributors across the markets named share dated purchase for the category under explicit consent, and state what they moved to when they moved.

  • Explicit consent on every record
  • The destination named on the way out
Step 02 · Compare

Compare

Sena sets the purchase for the product against the category moving alongside in the same market and weeks.

  • Same market, same weeks
  • A level figure gets a baseline
Step 03 · Explain

Explain

Outlet presence and the ranked deciding attribute separate an availability problem from a preference problem.

  • Supply told apart from demand
  • The attribute ranked per market
What changes

Instrumented and observed

Most product analytics measures the population that arrived, which is precise about what people do inside the product and silent about the market around it. Sena measures the market.

Capability areaTypical setupSena
Who gets measuredEveryone who opened the product.Everyone buying the category, per market.
What performance meansActivation, retention, and feature adoption.Uptake against the category and why buyers left.
Why a number movedInferred from the sequence of events.Stated by the buyer who moved.
The comparisonThis product against its own past.This product against the category alongside.
AvailabilityOutside the frame.Recorded per outlet, photographed, and dated.
Market resolutionA total, sometimes split by region.A read per market, since the answer differs.
Evidence in a reviewA reported figure.Open any figure onto the receipts underneath.
Use cases

Where the uptake lands

Three situations where the market half explains a number the event stream reports and leaves uncaused.

01 The baselineSame weeks

Explain flat uptake

Read purchase for the product against how the category moved in the same market and weeks before treating a level figure as one story.

See brand health tracking →
02 The exitWith a destination

Name what leavers took

Reach buyers who moved away, record the product they moved to, and rank the attribute that decided it.

See purchase driver analysis →
03 Two causesTold apart

Separate absence from preference

Set outlet presence beside the performance figure, so weeks out of stock read apart from weeks of weak demand.

See out-of-stock detection →
See it on one market

Bring one line to check

The walkthrough takes one product in one market, reads its purchase against the category over a period, and opens what leavers moved to while the team watches.

What a walkthrough covers

  1. 01Dated purchase for the product across the period
  2. 02The category moving alongside over the same weeks
  3. 03What buyers who moved away took instead, and the reason
  4. 04Which outlets carried it, and the weeks it ran absent

Talk to the Rwazi team

Tell us the product and the market, and we will read it against the category.

FAQ

Product analytics questions

01 What is product analytics?
Product analytics measures how a product performs and feeds the measurement back into what gets built. It splits into two halves. The in-product half covers what people do after they arrive: events, funnels, retention and feature adoption. The market half covers who bought across the category, who left and for what, and which attribute decided the choice.
02 What do product analytics platforms measure?
Event capture, activation and funnel progression, retention and cohort curves, feature adoption, and session paths. All of it requires an instrument inside the product and a person who has already opened it. That measures what people do inside the product precisely, and it is silent on the buyers who considered the product and chose something else.
03 What does product analytics measure in the market?
Four things. How many buyers took the product up in each market, dated, set against what the category did over the same weeks. Which buyers moved away, where they went, and the reason they gave. Which outlets stocked it and how long each gap ran. And the attribute buyers rank as deciding the purchase there.
04 What data is used for product analytics?
In-product: event streams, session records, subscription and billing data, and support history. In the market, which is the half most measurement leaves open: dated purchase across the product and its rivals, what leavers moved to and why, which outlets carried the product on which days, and the attribute buyers rank as deciding the choice.
05 How to present product analytics to a non-technical audience?
Lead with the decision the number changes, ahead of the metric. Pair every figure with the market moving alongside it, since a flat number in a growing category and a flat number in a flat category argue differently. Carry one stated reason from a buyer, because a quoted cause travels further than a curve.
06 How to choose a product analytics platform?
Start from which half of the question the team has open. An unexplained drop-off inside the product calls for event capture and funnel measurement. An unexplained drop in purchase calls for evidence from outside the product: what the category did, what leavers took instead, and whether the product was on the shelf that week.
07 How is product performance measured outside the product?
Through three records that need zero instrumentation. Dated receipts across the category give uptake and repeat, with the market's own movement beside them. Leavers name where they went and what decided it. Outlet captures show which shops stocked the line on which days, which is what separates a supply problem from a demand one.
08 Does Sena do event tracking or in-product analytics?
Sena reads the market half. Event capture, funnel and activation measurement, retention and cohort curves, feature adoption, and session replay belong to the application analytics platforms built for them, and Sena installs zero code. Sena adds the part sitting outside: who bought across the category, who left, and for what.
09 What data does Sena use for product analytics?
Dated purchase recorded by consumers under explicit consent across a 5M+ consumer network in 190+ countries, covering the product and every rival in the category. Stated preference for what a leaver moved to and why. Store captures with geo-verified photographs recording outlet presence. Event streams and sales data connect through 250+ integrations.